Auburn University Health Services Administration Program Competencies
(Student Learning Outcomes)
5 Domains (categories): Communication, Leadership & Teamwork, Professional & Social Responsibility, Knowledge of Health & Healthcare Environment, and Business Skills
Communication
- Exhibit proficient oral communication and presentation skills tailored to healthcare leadership and executive audiences.
- Produce written business communications that are grammatically correct, concise and appropriate for specific situations and audiences.
- Showcase strong interpersonal skills and the ability to cultivate and sustain positive relationships suitable for healthcare teams and organizations.
Leadership & Teamwork
- Demonstrate the ability to collaborate effectively with others and to create, contribute to, and lead teams.
- Apply leadership approaches to articulate vision, build consensus, and inspire others to achieve shared goals in various healthcare settings.
Professional & Social Responsibility
- Exemplify professional values and ethics decision-making while recognizing the impact of cultural, socio-economic, and demographic factors in the delivery of healthcare and patient outcomes.
- Demonstrate emotional intelligence and a commitment to continuous learning, self-assessment, and self-improvement.
- Employ professional attire and behavior suitable for business and healthcare settings.
Knowledge of Healthcare Environment
- Identify and compare the major settings for and types of healthcare services, including individual and population health, and payers.
- Identify and examine various healthcare professionals and their roles within the healthcare delivery system.
- Understand and explain decision-making processes within private, non-profit, and government sectors within the healthcare industry.
- Analyze and discuss key political, technological, social, medical, epidemiological, regulatory, and economic trends impacting the U.S. healthcare system.
Business Skills
- Identify, explain, and apply principles of management, strategic planning, law, quality management, human resource management, and governance in the healthcare environment.
- Identify, calculate, and utilize quantitative information for effective organizational decision-making, including financial/accounting information, insurance reimbursement methodologies, basic health care and managerial statistics, and health care analytics.
- Understand and appropriately use information technology to support business and clinical functions.
Revised/adopted May 2025