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College of Liberal Arts
Information Technology

"I cannot thank CLA IT enough for offering learning opportunities long before we needed them in a crisis; I was well prepared with Zoom and Canvas (even Panopto) due to workshops and generous and limitless help offered by CLA IT."
Hands typing on a keyboard


If you have hardware or software that is not working as it should, please submit a Report Issue ticket on ServiceNow via: If you have other IT-related questions or problems for the CLA-IT staff, please submit a ticket to Request Help using Service Now at

Watch this video for guidance on creating a ticket in ServiceNow.


If you need to consult with someone to learn more about using Canvas, Panopto, Zoom, or other instructional technologies, an email or phone call to the member of the CLA-IT Team is preferable.

CLA recordings from summer workshops -

For other OIT related issues, such as account issues, etc. call the AU OIT Helpdesk at 334-844-4944 or start a chat online at