How can we help?
"I cannot thank CLA IT enough for offering learning opportunities long before we needed them in a crisis; I was well prepared with Zoom and Canvas (even Panopto) due to workshops and generous and limitless help offered by CLA IT."
CLA IT SUPPORT
If you have hardware or software that is not working as it should, or have a general CLA IT service request, please submit a ticket on ServiceNow via: http://aub.ie/report-issue
Watch this video for guidance on creating a ticket in ServiceNow
CLA INSTRUCTIONAL TECHNOLOGY SUPPORT
If you need to consult with someone to learn more about using Canvas, Panopto, Zoom, or other instructional technologies, an email or phone call to the member of the CLA-IT Team is preferable.
CLA Zoom Office Hours - http://aub.ie/CLAIThelp Monday-Thursday, 2:00-3:30pm
CLA recordings from summer workshops - http://aub.ie/CLAtutorial
CLA Instructional Technology Tip Sheets - http://aub.ie/claremoteteaching
BIGGIO CENTER INSTRUCTIONAL TECHNOLOGY SUPPORT
Class Continuity Preparation - http://aub.ie/keepteaching
Support for Students - http://aub.ie/sdhelp
For other OIT related issues, such as account issues, etc. call the AU OIT Helpdesk at 334-844-4944 or start a chat online at http://www.auburn.edu/oit/chat