Department of Psychological Sciences

Frequently Asked Questions

What types of services are offered by AUPSC?

AUPSC provides confidential individual therapy and psychological evaluations for children, adolescents and adults, including college students.

Therapy is provided for a variety of presenting concerns including depression, anxiety, trauma, behavior problems, relationship problems, eating disorders, stress, and any other area of concern.

Comprehensive Psychological Evaluations are offered for common presenting concerns like learning disorders, Attention-Deficit/Hyperactivity Disorder, mood disorders, Autism Spectrum Disorder, and Intellectual Disability.

Who are the clinicians at AUPSC?

AUPSC is a psychology training clinic provided by the Department of Psychological Sciences at Auburn University. Graduate students provide therapy and psychological evaluations for children, adolescents, and adults, including college students. Services are provided under the supervision of licensed providers in the areas of clinical psychology and applied behavior analysis, who are faculty members in the Department of Psychological Sciences.

How do I contact the clinic?

Individuals wanting to learn more about AUPSC services offered can contact the main clinic line 334-844-4889 or email aupsc@auburn.edu. Current or prospective clients are encouraged to reach out to our clinic with any questions or to find out more information about our services. If an individual receives a recorded message, the clinic staff is on or away from the phone. Please leave a detailed message and someone will return your call with 24 hours. However, please note that our clinic does not provide any emergency services. If you are experiencing an emergency, you should immediately dial 911 or other available crisis resources listed on the Emergency Situation Tab or report to the nearest emergency room.

Who is eligible for services at the AUPSC?

Services at our clinic are open to anyone. You do not need to be affiliated with the University in any way to seek services. We welcome clients of all ages, nationalities, gender identities, races, ethnicities, sexual orientations, and ability/disability.

What happens the first time I call the clinic?

When you call our main office and a staff member is available, they will ask you questions about what kinds of services you are seeking (therapy or assessment) and your current concerns. If your needs would be better met by a different provider, we will be able provide community referrals.

How long will it take before I can be seen for my first appointment?

Because this is a university-based training clinic, clients are assigned to clinicians based on a number of factors, including the availability of a clinician/supervisor combination who are a good fit for you and the presenting problems you have described. It is very difficult to predict exactly how long it may take. It is possible that this could occur very quickly (in a matter of days), or it might take an indefinite period before someone is available. We will call you once a spot becomes available and periodically in the meantime to check-in and confirm that you are still interested in our services. If you have an urgent need for assistance, you may want to try another provider in the area.

What types of concerns do you usually see at the clinic?

Clients come to AUPSC with a range of problems. Many have issues related to their normal development such as identity or relationship concerns. Others are dealing with more specific psychological issues such as depression, anxiety, eating disorders, post-traumatic stress, bereavement, substance abuse, or eating and body image issues. Some clients are not sure what the problem might be but just know they are not functioning or feeling the way they normally do. They might notice having a harder time focusing, eating or sleeping too little or too much, or otherwise just not meeting their day-to-day obligations.

Do I need a referral to seek services at AUPSC?

The AUPSC isn’t in network with any insurance which means you do not need a referral to get seen by our clinic.

Where is AUPSC located?

We are located in Cary Hall at Auburn University on the corner of Donahue and War Eagle Drive. A map and detailed instructions are also posted on the clinic web page at www.auburn.edu/aupsc/driving-directions.

What about parking?

AUPSC is located in Cary Hall on Auburn’s campus. Clients are provided with a visitor’s parking pass to use while on campus for appointments. Parking is easily accessible from War Eagle Way with reserved spaces specifically for AUPSC clients. When you arrive for your appointment, please park in one of the dedicated parking spots on Miller Drive. Spots are marked “Restricted Parking-Client Parking with Permit.” Once you’ve parked, go into the main double doors of Cary Hall (i.e., facing the stadium) and enter the waiting room, which is immediately on your right. The receptionist will give you a parking pass to display in your car. Additionally, if our parking spots are occupied, the parking passes given out by the clinic allow you to park in any A, B, or C zone parking space and there are many of these spots surrounding the clinic.

How much does it cost for individual therapy?

The cost of therapy is based on family size and income. Please refer to the fee schedule under forms for a general outline of the costs for different services at the clinic. AUPSC never wants the cost of therapy to be a barrier to treatment, and we do offer fee reductions when individuals are facing financial difficulties.

Does AUPSC bill insurance?

The AUPSC doesn’t accept or bill any insurance; we are a fee for service clinic. To view our billing policy, please select the Forms tab on the main website page.

How confidential is my contact with AUPSC?

AUPSC carefully adheres to professional standards of ethics and confidentiality outlined by the American Psychological Association (APA). Visits to AUPSC are strictly confidential. This means that communications between therapist and client are privileged and safe-guarded. Information is not released to anyone (parents, professors, employers, or authorities) without your written permission. For more information about the limits of confidentiality, please refer to our Client Services Agreement.

What about emergencies?

If you are an AUPSC client, please contact AUPSC at 334-844-4889 during business hours to speak with a clinician. If AUPSC is closed, please follow the instructions provided on our answering machine for assistance. In the event of an emergency, please have a responsible person transport you to the Emergency Room at the East Alabama Medical Center, located at 2000 Pepperell Parkway in Opelika, Alabama. If you do not have transportation in an emergency, please call 911 and request an ambulance or police transport to the Emergency Room. If you would like to speak with someone on the telephone regarding your difficulties, please contact the National Suicide Prevention Lifeline at 1-800-273-8255.

What type of therapy groups do you have?

The availability of groups at AUPSC is based on interest and need. We currently have a DBT group. Please see the Group Therapy menu tab for more information.

Previous groups have focused on parenting, social skills for children and teens, separation anxiety, and support for military families. Please contact AUPSC for more information about upcoming groups.

Can AUPSC see individuals that are court ordered to attend therapy?

No, the AUPSC can’t provide court ordered therapy or assessment.

Do you offer telepsychology?

Appropriateness of telepsychology services will be determined based upon presenting concerns and clinical needs. In order to participate in telepsychology, you will need a private space for sessions, meaning quiet and free of distractions, access to secure internet and you must reside in the state of Alabama.

What guidelines does the clinic follow in regard to health and safety?

We ask that all clients, faculty, graduate students and staff please be considerate of others. Please self-screen yourself prior to entering the clinic for the day. If you are experiencing any COVID-19 or active virus symptoms, please do NOT come to the office. Please call us to reschedule. If you have tested positive for COVID-19 or an active virus, please do not come to our office until you have received clearance from a medical professional and notified us.

  • Clients can make payments over the phone or through our online payment link, available on our website, prior to your scheduled appointment or at arrival time.
  • We have hand sanitizer available in multiple locations around the clinic and in each therapy and assessment room(s).
  • In order to reduce exposure, we are asking that you only bring one adult for your child's appointment AND leave children who aren't seeking services at home with another caregiver or a sitter.

The AUPSC has taken many precautions to ensure that our clinic is safe for all individuals. 

What is the masking policy at AUPSC?

Regardless of vaccination status, we do not require any individual to wear a mask. If you would feel more comfortable wearing a mask during your session, please do so.

Can the AUPSC see individuals affiliated with Auburn University?

You do not need to be affiliated with the University to seek services. However, Auburn University Students, Faculty and Staff are welcome to contact our clinic for the services we offer. We are unable to see individuals that are affiliated with the Department of Psychological Sciences. We are happy to provide community referrals to anyone.

 

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Last Updated: January 13, 2014